Client Complaint Resolution Committee
The management has established a Client Compliant Resolution Committee, where our valued customers can share their opinions, raise a complaint out of any grievance and seek recourse.
Who can complain?
Any client who is facing a problem/ill-treatment/delay in service/or unacceptable behaviour by ASA International Kenya Limited staff is free to raise concerns and complaints.
Client complaint procedure
In the event of a complaint, clients are encouraged to contact the office by either submitting a written complaint through the “Complaint Box” which is available at all Branch offices
Or
Clients can also contact the Head office via:
1. Phone call: 0704234234
2. Email: complaints@asa-ke.com